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Privacy Policy

Effective Date: January 27, 2026

1. Introduction

Techado Tech ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use Techado Tech COS. This policy complies with the Data Protection Act, 2021 of the Republic of Zambia.

2. Information We Collect

We collect the following types of information:

  • Personal Information: Name, email address, phone number, and business name.
  • CRM & Project Data: Client details, project milestones, Kanban board tasks, and uploaded deliverables.
  • Financial Data: Quotation records, payment history, and revenue goals.
  • AI Insights Data: Business preferences and usage patterns used to generate coaching tips and digests.
  • Technical Data: IP address, browser type, and usage patterns.

3. How We Use Your Information

We use your information to:

  • Provide and maintain the Techado Tech COS CRM and Project Management service.
  • Process subscription payments and managed tiered access.
  • Generate professional quotations and host secure client portals.
  • Provide AI-driven business coaching and weekly performance digests.
  • Improve our service and develop new agency-focused features.

4. Data Sharing

We may share your information with:

  • Pesapal: Payment processing information.
  • Service Providers: Third-party vendors who assist in operating our service (e.g., cloud hosting, AI processing).
  • Legal Authorities: Only when required by law or to protect our legal rights.

We do not sell your personal or business data to third parties.

5. Data Security

We implement enterprise-grade technical measures to protect your data, including encryption and strict access controls. Data is stored on secure servers to ensure your project files and client records remain private.

6. Data Retention

We retain your data for as long as your account is active. Upon request for deletion, we will remove your data subject to standard legal and financial record-keeping requirements.

7. Your Rights

You have the right to:

  • Access and download your CRM data.
  • Rectify inaccurate business or client information.
  • Request deletion of your account and associated data.
  • Port your data to other services.

To exercise these rights, contact us through the dashboard support or the email below.

8. Cookies

We use essential cookies for authentication and session management. We also use security cookies to protect your data.

9. Changes to This Policy

We may update this Privacy Policy to reflect new features or legal requirements. Significant changes will be communicated via email or dashboard notification.

10. Contact Us

If you have questions about this Privacy Policy, contact:

Legal Department
Techado Tech
Lusaka, Zambia
Email: contact@techadotech.com