Techado Tech COS Logo

Privacy Policy

Effective Date: January 27, 2026

1. Introduction

Techado Tech ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use Techado Tech COS. This policy complies with the Data Protection Act, 2021 of the Republic of Zambia.

2. Information We Collect

We collect the following types of information:

  • Personal Information: Name, email address, phone number, business name, and TPIN.
  • Business Data: Client details, project files, invoice records, and transaction history.
  • Payment Information: Mobile Money transaction IDs (processed securely via Pesapal).
  • Technical Data: IP address, browser type, device information, and usage patterns.

3. How We Use Your Information

We use your information to:

  • Provide and maintain the Techado Tech COS service.
  • Process payments and manage your credit balance.
  • Generate ZRA-compliant invoices and host client portals.
  • Communicate with you about your account and service updates.
  • Improve our service and develop new features.
  • Comply with legal obligations, including ZRA reporting requirements.

4. Data Sharing

We may share your information with:

  • Zambia Revenue Authority (ZRA): Invoice data as required for Smart Invoice compliance.
  • Pesapal: Payment processing information.
  • Service Providers: Third-party vendors who assist in operating our service (e.g., hosting, analytics).
  • Legal Authorities: When required by law or to protect our rights.

We do not sell your personal data to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your data, including encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. We also retain data as required to comply with legal obligations (e.g., ZRA requires invoice records to be kept for a minimum of six years).

7. Your Rights

Under the Data Protection Act, 2021, you have the right to:

  • Access your personal data.
  • Rectify inaccurate data.
  • Request deletion of your data (subject to legal retention requirements).
  • Object to processing of your data.
  • Data portability.

To exercise these rights, contact us at the address below.

8. Cookies

We use essential cookies to operate the service and analytics cookies to understand usage patterns. You can control cookie preferences through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact:

Data Protection Officer
Techado Tech
Lusaka, Zambia
Email: contact@techadotech.com